YOUR KEY LOGISTICS PARTNER

freight-faq´s

What services does World Transportation Services offer?
We provide logistics solutions to all kind of business types. We handle from small packaging, LTL “less than truck load” to specialized equipment’s, to heavy haul and time sensitive shipping.  MORE INFO
What’s WTS coverage area?
We cover all of the US territory, by Land Sea and air. International consulting services are also available upon request.
How do I request a quote, or book a shipment?
You can always contact us via; chat, phone number 855-744-7987, or email at operations@shipwts.com with the following basic information (origin zip-code, destination zip-code, commodity, dimensions on final handling units, and total weight) and our operations team will be more than glad to assist you.
For how long are my rate quotes valid?
Most of our LTL quotes are valid for 30 days. Partial FTL specialized or heavy haul rates are valid for 10-15 days. We are always willing to check any quotes validation.
How can I track my shipment?
Our specialized customer service team will update you on daily bases; you can also give us a call at 855-744-7987, or just simply track your
shipment online using your unique shipping ID.
What is Bill of Lading or BOL?
A Bill of lading (BOL) is mandatory document that provides detailed information about your shipment; this document is created by our operations department and will be sent to the shipper-carrier to be attached.  The purpose for this document is to outline any damages or shortage on your freight, a failure of use of this document can affect your rate and/or any future file claims 
What are my payment terms and what is my credit limit?
The terms, and the credit limits are based on the credit check, on the majority of cases we provide 30 days to proceed with the payment.
How can I pay my invoice?
You can pay with the following options; with any credit card (we add a fee service for this option), mailing a check, or direct transfer from bank to bank
How can I file a claim?
Click on the claims ling link on the main page and follow instructions
How do I receive my invoice?
In almost all cases we will email directly your invoice unless told otherwise.In almost all cases we will email directly your invoice unless told otherwise.
When billed based on weight and DIMS, will I be charged accordingly and will I be provided with documentation to justify the additional charges?
Yes, you will be provided with a POD (proof of delivery) that will accompany the invoice with detailed shipment information.
What if I over-estimate the shipment weight in lbs., do I receive credit back?
Yes, a pre-paid shipment will receive an automated credit, to the method of payment used. You will receive the credit on your next invoice
statement.
What happens if quote an incorrect weight in lbs. in a shipment?
You will be billed based on the shipments actual weight, and dimensions. For example; if you QUOTE A SHIPMENT based on 300lbs TOTAL WEIGHT, and the actual weight of the shipment once the carrier picks it up is 500lbs, then the additional cost for this shipment will be added to the final invoice, or automatically charged to the credit card if it was a pre-paid shipment. 
When is my shipment considered to be over-sized?
In all US sates, anything exceeding 102” in width is considered a wide load and will require permits. In most states, a load is over-length if it exceeds 53’ in length on a 53’ trailer, or if it exceeds 52’ in length on a 48’ trailer. As for over-height loads, that depends not only the individual state regulations, but also on the dimensions of the trailer that the freight is loaded on. The deck height of the trailer will of course aect the loaded height. In all states east of the Mississippi River, the legal loaded height limit is 13’6”. In most states west of the Mississippi, the legal loaded height is 14’.
When is my shipment considered to be overweight?
In most states, the maximum legal gross weight of truck, trailer, and load is 80,000 lbs. An average truck weighs about 20K lbs and an average van, atbed or stepdeck weighs 13K to 15Klbs. That means the maximum weight of the load is around 45K to 47K lbs. If the load requires a more specialized trailer like a lowboy, then you will have to account for the extra weight of that particular trailer. If the loaded weight exceeds 80K lbs, then it will require a special permit.